When fire, smoke, or water damages your home, your belongings can't stay there while repairs happen. Everything has to be documented, packed, moved out, and stored until your home is livable again. Town & Country Moving & Storage handles the full pack out — inventoried, packed, transported, cleaned, and returned.
INSURANCE PACK OUT & CONTENTS CLEANING - FIRE, SMOKE & WATER DAMAGE SERVICES
A pack out is the process of removing your belongings from a damaged home so restoration work can begin. It's a standard part of most insurance claims involving fire, smoke, water, or mold damage.
Restoration contractors can't work around your furniture. Your belongings can't sit in a home with smoke residue or moisture. And your insurance carrier needs documentation of what was in the home and what condition it was in.
Common situations that require a pack out:
Fire Damage: Smoke and soot penetrate fabric, wood, and porous surfaces throughout the home
Water Damage: Burst pipes, roof leaks, or flooding that requires drying and repair
Smoke Damage: Odor and residue affecting contents even where flames never reached
Mold Remediation: Contents removed so affected areas can be treated safely
Storm Damage: Wind, rain, or structural damage requiring extensive repair
Extended Repairs: Any restoration project where the home will be unlivable for weeks or months
We've been moving Southern California families for years. A pack out is a move with more documentation and more care.
Documentation First
Insurance claims live or die on documentation. Before anything is touched, we inventory what's in the home — room by room, item by item — with photographs and written records. That inventory is what your carrier uses to process your claim.
What sets our pack out service apart:
✓ Detailed Inventory: Every item documented, photographed, and recorded before it leaves the home
✓ Careful Packing: Professional materials and techniques appropriate to the damage type
✓ Secure Storage: Your belongings held in our storage facility for as long as repairs take
✓ Contents Cleaning: Furniture and household goods cleaned before they come back
✓ Carrier Coordination: We provide documentation your adjuster needs, in the format they expect
✓ Single Point of Contact: One company handles pack out, storage, cleaning, and pack back
Complete Contents Inventory
Room-by-room documentation of every item leaving the home, with photographs and condition notes. Your copy, your adjuster's copy, our copy.
Professional Packing
We pack with materials appropriate to the situation. Contents affected by smoke or water are handled differently than a standard move to avoid cross-contamination and further damage.
Transport & Secure Storage
Your belongings move to our storage facility and stay there for the duration of repairs. Flexible terms, because restoration timelines change.
Contents Cleaning
Furniture, household goods, and salvageable items are cleaned before they return to your home. Smoke odor and residue removal where applicable.
Total Loss Inventory
When items can't be salvaged, we document them thoroughly for your claim. A detailed loss inventory is often the difference between a partial settlement and a full one.
Pack Back & Placement
When your home is ready, we bring everything back and place it where it belongs. Furniture positioned, boxes unpacked if you want them unpacked.
What Homeowners Should Know
Most homeowners have never been through a pack out and don't know what to expect. A few things worth understanding:
Your policy likely covers this. Pack out, storage, and contents cleaning are typically covered under the contents portion of a homeowner's policy. Ask your adjuster directly.
Documentation protects you. The more thorough the inventory, the smoother the claim. Items that aren't documented are items that don't get reimbursed.
Storage duration is unpredictable. Restoration projects run long. We don't lock you into a fixed term.
You should keep certain things with you. Medications, important documents, valuables, and anything you'll need in the next few weeks should stay with you rather than going to storage.
For Adjusters and Restoration Contractors
We work regularly with restoration companies and insurance carriers throughout Los Angeles, San Bernardino, and
Orange counties. We provide:
Itemized inventories in standard formats
Photo documentation of pre-existing condition
Clear communication on timelines and storage status
Coordination with your restoration schedule
Direct billing arrangements where applicable
Initial Assessment
We walk the property with you, assess the scope, and provide a written estimate. If your adjuster is involved, we coordinate with them directly.
Inventory
Room by room, we document everything — photographs, descriptions, condition notes. Nothing is packed until it's recorded.
Packing
Our team packs methodically, keeping related items together and labeling by room and category. Contents affected by smoke or moisture are handled separately.
Transport & Storage
Everything moves to our secure storage facility. You receive a complete copy of the inventory.
Cleaning
Salvageable furniture and household goods are cleaned while in storage, so they're ready when your home is.
Pack Back
When restoration is complete, we return everything and place it where you want it. Same care coming back as going out.
Follow-Up
We check in after the pack back to make sure everything arrived as expected and nothing is unaccounted for.
Immediately:
Make sure the property is safe to enter
Contact your insurance carrier and open a claim
Photograph the damage before anything is moved Don't discard damaged items until they've been documented
Within 24-48 Hours:
Meet with your adjuster
Get a restoration contractor assessing the structure Call us to schedule the pack out
Gather medications, documents, and valuables to keep with you
Before the Pack Out:
Set aside anything you'll need during repairs
Note any items of unusual value so they're documented accordingly
Let us know about anything fragile, antique, or irreplaceable
During Restoration:
Stay in contact with your adjuster about timeline
Let us know if the completion date shifts so we can adjust storage
CONTACT INFORMATION
Thanks for considering us for you needs. We will get back to you during normal business hours.
(626) 334-7735
1414 Arrow Highway, Baldwin Park CA 91706